Frequently asked questions

What are the advantages of a holiday rental compared with other types of accommodation?

Holiday rentals offer more space, privacy and flexibility than traditional hotels. They also let travellers immerse themselves in local life and experience the destination in a more authentic way.

What is included in the price?

The price includes use of the pools and sports facilities (if any), TV, water, electricity, community fees, bed linen (weekly change), cleaning, parking and Wi‑Fi (when the apartment has them).

Do you provide bed linen, towels and kitchenware?

Yes. We provide bed linen, towels (weekly change) and basic kitchen utensils. Please check the listing description for specific details and any supplements or extras.

Does the apartment include cleaning products?

The apartment does not include cleaning products as such, but we leave a small welcome kit for your arrival: a cloth, a rubbish bag, a sachet of soap, a scourer and a roll of toilet paper. These items are not replenished; if you need more, please buy them at a nearby supermarket — we do not sell cleaning products.

Are there food products in the apartment?

You will not find any food products (oil, salt, sugar, etc.). This is for food safety and hygiene reasons, as we cannot guarantee their condition between stays. We recommend shopping on arrival; ask at the office for nearby supermarket guidance.

Can I receive parcels or leave luggage at the office?

Yes, while you are staying, provided the shipment is clearly labelled with your full name and apartment number. We also offer luggage storage. Please let us know in advance; we cannot handle large volumes or many shipments. In winter we do not guarantee reception outside office hours or on weekends/public holidays.

What are the office hours?

In summer the office is open from 10:00 to 14:00 and from 17:00 to 21:00, Monday to Sunday. We also have a 24‑hour phone line.

What should I do if I have a problem during my stay?

Contact us immediately so we can solve it as soon as possible. Outside office hours we have a 24‑hour emergency phone; the number is posted at the office entrance. Please use this service appropriately and, when possible, come to the office during opening hours so we can help you in person.

What if the door locks with the keys inside?

Contact Nuestra Zahara as soon as possible. We usually have a spare key at the office, but if your keys are in the lock from the inside, a copy will not open the door. Never leave the keys in the lock from the inside. In these cases a locksmith may be needed, at your expense.